In the meantime I will keep in contact with support and then post here once a solution is found so I can help out your customers.

Perhaps if there was some clear detail in the public domain this may help sort out the confusion both with your staff and your customers. WD Discovery allows you to download and keep up to date other WD Apps such as WD Security app, WD Backup and WD Drive Utilities, and learn about software from WD partners. I can’t find anything on the WD site to indicate that Windows 11 is supported, In fact here is what is listed on your website when I go to Windows download: Description Web Type the desired password in the Password box, using up to 25 characters. It would seem there is some confusion with WD staff and of course with your customers. How To Install And Use WD Security And WD Drive Utilities Features. Hi cme, thanks for the reply, the above quote is from your own staff member via a chat season I had with them.

It needs to be connected to main router using Ethernet cable.

Install wd drive utilities